Property Management Performance Guarantees
Silicon Valley Property Management Group (SVPMG) offers Performance Guarantees for our clients and owners. We are unaware of any other Northern California property management firm that offers similar guarantees. The five (5) performance guarantees that SVPMG offers are; 1) Payment Guarantee, 2) Response Guarantee, 3) Fee Guarantee, 4) Transparency Guarantee, 5) Service Guarantee, 6) Satisfaction Guarantee – for a detailed breakdown of these guarantees go to http://www.siliconvalleypropertymanagementgroup.com and check them out. Notwithstanding the fiduciary duties we owe to our clients per California law, owners and clients want peace of mind, they want to trust their property managers, they want complete transparency, and most of all they want guarantees. We have tried to implement a guarantee for each critical component of the property management cycle. We believe the most important guarantee is our response guarantee. If a client or owner calls, texts, or emails us we guarantee that that inquiry will be responded to within 24 hours. If we fail to respond within 24 hours we will not charge that client or owner for that month’s property management fees. This guarantee is just as important to us as it is to our clients because we want everyone associated with the property to know that we are there for them with any and all questions.
It is a simple but paramount task for us to respond to our client or tenant inquiries in a timely manner. In fact, most text messages are responded to within the hour – even if the response is “we need to do some checking or research before we get back to you later this evening.” This guarantee is a very important cog in our business and we look forward to helping our clients and tenants each time they reach out to us as it is an opportunity to perform our duties.
Finally, since SVPMG is being paid to manage the client properties it is an imperative that we strive to offer the most comprehensive customer service experience possible in the property management space. In addition to the performance guarantees SVPMG offers clients free legal advice with respect to their properties situated in California. Owner/broker David Roberson, Esq. is a licensed California real estate attorney who practiced real property law at one of the most notable real property firms in Northern California. David consults with clients on all real property questions, investment strategies, IRC Sec. 121 and 1031 exchange strategies, tax strategies, site development feasibility, complex transactions, among other things. David has also written two books about real estate which you can find on Amazon.com and over 120 real estate blog articles which can be found at our website.
If you have real property questions call David today for an appointment or a confidential conversation 1-408-838-5113.