Our Service Guarantees
No other property manager offers these service guarantees!
SVPMG guarantees certain performance standards because we adamantly believe that your money and assets are of utmost concern and require superior customer service.
We provide Six (6) Specific Performance Guarantees to our clients.
- FEE GUARANTEE – if you can find a lower fee to manage your asset in writing, we will match it – provided the other firm has the same qualifications, experience, expertise – we guarantee to match it.
- RESPONSE GUARANTEE – If an owner or tenant calls, texts, or emails us, we will respond within 24 hours, or we will waive that month’s management fee. You will probably hear from us much sooner.
- TRANSPARENCY GUARANTEE – Owners have unfettered and full access to all transactions, fees, and costs associated with their assets via our Owner Portal on our website.
- SERVICE GUARANTEE – If we don’t mail, deposit, or wire your monthly proceeds by the date we are obligated to, we will waive that month’s management fee (unless that date falls on a National Bank Holiday, or Sunday in which case the funds will arrive or be mailed the next business day).
- PAYMENT GUARANTEE – If the tenant does not pay their required rent as agreed, you don’t pay us our management fee. We are only paid when you are.
- SATISFACTION GUARANTEE – If you are not satisfied with our service, you can cancel our contract at any time with a 30-day notice without any further compensation.
That’s our guarantee. Now here’s our commitment to you.
The primary goal for those of us here in our San Jose office is to provide our clients and their residents the ultimate property management experience by providing state-of-the art professional and honest service. We are working hard every day to maintain our commitment to you and strive to exceed expectations every step of the way.
We understand your goal is to maximize return on investment and we help you attain that. You can have confidence in us knowing that your property is in knowledgeable and competent hands.
